Intercept Interviews are designed to increase understanding and dialogue through a series of quick questions that take no more than 10 to 15 minutes of dialogue.
This is a brief guide for intercept interviews that occurred at the Tor Developer Meeting. These questions were utilized for interviews that occurred in the moment – chance meetings, introductions, etc.
This is a brief guide for intercept interviews that occurred in Dharamsala. This is a much shorter guide than the Tor Dev meeting as the opportunities for intercepts were not as high as the large number of pre-scheduled interviews.
A key component of human-centered design is to meet people where they are and be open to unexpected encounters with relevant stakeholders. Intercept interviews are a tool that prepares you for a quick and meaningful dialogue when time is limited to 10 to 15 minutes and/or when you have an unexpected encounter with a relevant stakeholder. The human-centered design process requires flexibility and adaptation and intercept interviews equip you with tools to engage in quick, meaningful dialogue despite constraints. Intercept interviews are a short series of questions that aim to get at the core of something you desire to understand from a particular stakeholder.
Interview intercepts are an important tool that can be adapted to varying scenarios such as unexpected encounters, limited time with many subjects, or to understand the relevance of a particular stakeholder or group.
Often Intercept Interviews are selected from a longer Interview Guide and are used in situations where a full interview is not possible, necessary or likely. Your first intercept question should always be intended to understand who the stakeholder is and create a human connection between the stakeholder and yourself that is conducive to opening dialogue.
Examples From The Field:
Examples and Additional Resources
Intercept questions should quickly get at information that would be valuable in addressing your research questions. They can be questions drawn from a general interview guide but should not be questions that require a great deal of contextual background. Here are a few examples used in the intercept interview guide for SecondMuse’s time in Dharamsala, India:
- Initial question should build rapport and get to know the interviewee: What do you do? Where are you from? How did you come to be interested in this area of work?
- How often do you think about privacy and/or security when using the Internet?
- Who or what comes to mind?
- Have you ever tried to use a new app or software that is meant to help you communicate with others and given up on it? Why did you stop using it?
- Let’s say your favorite communication application no longer existed and you wanted to choose a new application to chat with others. What are the most important things that app must be able to do?