Internet Freedom Needfinding Framework
Connect, understand, and engage with your users.
Inspired by human-centered design research methodologies, the Internet Freedom Needfinding Framework provides a process for engaging with communities around the world to discover their communication and technology needs. This framework guides development of Internet Freedom tools while respecting people’s cultural diversity, security, and privacy.
Excerpt from the opening letter
It is our belief that only through truly understanding needs can we build effective and useful Internet Freedom Tools, and the services and programs that support them…Continue Reading...
How This Framework Has Been Used:
Understanding Internet Freedom: The Tibetan Exile Community
SecondMuse closely engaged the Tibetan Exile Community in Dharamsala, India. This is what we learned.
Understanding Internet Freedom: Vietnam's Digital Activists
A diverse range of Vietnamese digital activists were brought together and SecondMuse captured a broad understanding of needs.
How To Use This Framework
This is what you should understand in order to leverage this framework effectively
The Needfinding Framework
- LE Limited
- SE Standard
- EE Extended
- A brief but meaningful research effort
- An approach for more experienced researchers
- A rigorous, long-term research effort
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SecondMuse is a leader in understanding and addressing user needs in the context of Internet freedom. SecondMuse is also home to the Localization Lab, a growing community of thousands of volunteer translators, developers, and intermediary organizations committed to localizing open source Internet freedom technology. Questions? Contact us at firstname.lastname@example.org.
The Open Technology Fund (OTF) is a program that utilizes public funds to support Internet freedom projects. They support projects that develop open and accessible technologies promoting human rights and open societies. They strive to advance inclusive and safe access to global communication networks. Learn more at OpenTechFund.org.